Focus on Customer Service
Flying Food Group (FFG) is a global provider of quality meals and snacks for over 70 of the world’s leading airlines, and for retail partners such as Starbucks.
The heart of our mission at FFG is customer commitment. FFG service and quality exceed customer expectations: present customers choose FFG when adding new gates–former customers return to FFG. We also proudly welcome new airline customers to our network.
FFG operates a strategic network of 20 U.S. catering kitchens that stretches from Honolulu to New York City, assuring both airline and retail customers fresh quality products delivered on time and on budget .
Click here to learn about Fresh Food Solutions, FFG’s retail catering arm.
Prioritizing Customer Communication
At FFG, skilled managers team with on-the-ground employees to fulfill immediate and long-term customer needs. Seasoned transportation team professionals support production staff by insuring to-the-minute delivery–overcoming severe weather conditions or other schedule challenges. Flying Food Group’s veteran management teams also maintain close contact with every customer, fielding requests and creatively resolving any issues. FFG’s impressive record of employee longevity also assures outstanding customer support .
Flying Food Group expert executive chefs and production staff work closely with airline customers to design and produce savory local dishes in many cuisines. These include American, Chinese, French, German, Halal, Italian, Indian, Japanese, Korean, Malaysian, Thai and Turkish. Authentic regional meals are a valuable enhancement to the passenger experience.
Nicolas Rondeau is Executive Vice President Airline Sales for Flying Food Group (FFG). The French native rejoined FFG in his current position in 2009. He has almost 25 years of experience in international airline sales, including having been VP of Sales for Servair, the Paris-based catering arm of Air France. He has held related positions in operations and sales in Europe, Africa, South America and the US.